Shipping policy

Delivery countries, methods, times and costs

Shipping costs are chargeable. They will be specified to the customer when the order is confirmed.

The products ordered will be delivered to the address indicated by the user anywhere in the world*. If you don't find your country or have questions relating to our delivery policy, please email customer services using hello@suzetteatable.com.

Orders are prepared and dispatched within 2 working days of order confirmation.

Delivery times run from this date. Except in the case of special operations, they will be, within the limits of available stocks, from 24 to 72 hours for France, and approximately 3 working days for other countries depending on the destination and the delivery method chosen.

Delivery times are given as an indication by our transport service providers and may also vary according to the time of year.

SUZETTE does not deliver to post office boxes.

In the event of absence, a delivery notice must be left in the recipient's mailbox. The customer has 15 days to pick it up at the post office.

You can track your parcel at any time on the La Poste or DHL website.

SUZETTE shall not be held liable for any delay whatsoever. Consequently, no claim for compensation of any kind whatsoever may be made by the user against SUZETTE.

Note: For deliveries outside the European Union, additional customs duties and taxes may apply and are payable by the consumer.

 

Tracking your parcel

When your order is dispatched, you will receive a confirmation email from us containing your tracking number and a link to the chosen carrier's website.

All you have to do is enter your tracking number in the "track my parcel" section on their site and check the status of your parcel. Your tracking number will also be available directly in the "Orders" section of your account.

Your parcel seems to have been lost

If, when tracking your parcel on the carrier's website, you find a problem with the delivery of your parcel and you think that it may be lost or blocked, which unfortunately can happen, we invite you to contact our teams at hello@suzetteatable.com.
Don't forget to take your order number and your tracking number with you.

Your parcel has been returned to us

Parcels that are returned to sender are often the result of an error in the delivery address, repeated no-shows during several delivery attempts, or a parcel waiting at a post office that has exceeded the 15-day set-aside period.
In all cases, when our warehouse receives a return to sender, our service contacts the customer.

We nevertheless invite you to contact our teams at hello@suzetteatable.com to determine whether a new shipment is possible if you wish.